Shipping Policy

TIME TO SHIP 

Most orders ship within 1-2 business days of placing your order. We only ship on Monday through Thursday. A Victoria Charles representative will contact you within 48-hours if your order requires more time to ship. Most custom orders ship in 3-4 weeks of placing your order. 

DOMESTIC SHIPPING 

Within the United States, Victoria Charles offers fully-insured overnight shipping with USPS with signature required to a residence, business address, or hold for pick up at the post office. 

All shipments require signature upon delivery and may not be left unattended. It is strongly discouraged to send a shipment to a doorman residential building. Unclaimed packages, packages returned to Victoria Charles, or packages that must be re-routed to a new address due to client error carry a $75 USD re-shipping fee. If a shipping address is different from the billing address, additional documentation may be required. 

Victoria Charles does not deliver to UPS or FedEx stores. Shipments are fully insured while shipments are in transit and up until the point of signature, at which point liability for loss or theft is transferred to the customer. Insurance on shipping covers damage or loss to the physical jewelry. Victoria Charles is not responsible for damage done to packaging during transit, such as a dented shipping box. Victoria Charles does not guarantee next-day or two-day delivery due to USPS and weather delays. We recommend allowing for two additional business days for time-sensitive shipments, especially during the months of November and December. A valid phone number is required for all shipments.