Frequently Asked Questions

We're located at 5707 Grove Avenue, Suite 200, in Richmond's Near West End, 23226. There is free, off-street parking along the side and back of our building.

Complimentary off-street parking is available directly behind and beside our building.

Monday through Friday, 10:30am to 4:30pm. We are closed New Year's Day, Memorial Day, the Fourth of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.

Walk in whenever you like. Our knowledgeable team is always available to assist with all of your jewelry needs, whether you are exploring new pieces or seeking expert advice.

No. Our online shop is a small window into a much more robust collection. Most of what we carry exists in the showroom only. Jewelry is made to wear, so we provide our patrons with the opportunity to try it on first. Visit us to see the full collection in person.

Most orders ship within one to two business days of being placed. We only ship Monday through Thursday. If your order requires more time to ship, a Victoria Charles representative will contact you within 48 hours. Most custom orders ship three to four weeks after they're placed.

Within the United States, we offer fully insured overnight shipping through USPS with signature required, to a residence, a business address, or hold for pickup at the post office. We do not deliver to UPS or FedEx stores.

Yes. All shipments require a signature upon delivery and may not be left unattended. We strongly discourage sending a shipment to a doorman residential building. A valid phone number is required for all shipments. If a shipping address is different from the billing address, additional documentation may be required.

Unclaimed packages, packages returned to Victoria Charles, and packages that must be re-routed to a new address due to client error carry a $75 re-shipping fee.

Shipments are fully insured while in transit and up until the point of signature, at which point liability for loss or theft transfers to the customer. Shipping insurance covers damage or loss to the physical jewelry. Victoria Charles is not responsible for damage done to packaging during transit, such as a dented shipping box.

Victoria Charles does not guarantee next-day or two-day delivery, due to USPS and weather delays. We recommend allowing two additional business days for time-sensitive shipments, especially during November and December.

Victoria Charles honors a full 10-day return and refund policy. Should you be unhappy for any reason, call us or email orders@victoria-charles.com within 10 days of receipt of your merchandise. The 10-day window is inclusive of the day of receipt. Any requested returns after 10 days will be issued as store credit and are subject to approval by Victoria Charles.

Receipt is the day the merchandise arrived at the address you specified. If you had it shipped to a friend or family member, the date of receipt is the day it arrives at their address, irrespective of when you receive it yourself.

Submit an inquiry to orders@victoria-charles.com or call the store directly within 10 days of receipt. If your merchandise falls within the return window, we'll provide a fully insured return shipping label for a fee of either $25 or $50 for domestic shipments. The label must be purchased within one business day of submitting your return inquiry, and the merchandise must be shipped within two business days of receiving the label. If merchandise is returned through another method, such as another carrier, we will reject the package and return it to sender.

Our return policy is a satisfaction guarantee, not a 10-day use window. Finished jewelry must be returned in complete, original, out-of-the-box condition, with original grading certificates if applicable. Pieces worn during the 10-day period are no longer in original condition and are not eligible for return.

No. Finished jewelry must be returned in full. We cannot accept partial returns, such as returning only the setting or only the loose diamond.

Jewelry that has been worn and is no longer in original, out-of-the-box, new condition. Any commissioned diamonds, which are final sale. Any special order or redesigned items, which are also final sale.

Once your return is received and confirmed, your refund will be processed in 5 to 7 business days to your original form of payment, when applicable. If necessary, your refund will be provided via ACH or check. Refunds are issued in USD only. We cannot refund in other currencies or cryptocurrencies.

Since 1981, and we have been woman-owned the entire time, which was not a common thing for a jewelry store at that time. We began at a dining room table in Richmond and grew from there. Our current owner started here as a sales associate in the 1990s, ensuring the same dedicated stewardship and care for decades.

We curate distinctive collections from premier designers, including Temple St. Clair, The Mazza Company, Elizabeth Locke Jewels, Antonio Papini Gioielli, Cassis Jewels, and Louis Tamis & Co., alongside a rotating collection of rare estate pieces. Each designer brings a signature aesthetic refined over decades and crafted to offer timeless elegance with a contemporary touch.

Most of it in the United States, Italy, or Bangkok.

We offer natural diamonds formed in the earth, alongside certified gemstones.

We do. We give to organizations working on behalf of children, in education and in health, including the Children's Hospital of Richmond, whose fundraising raffle we sponsor each year. We also support the work of the Garden Club of Virginia.